Frequently Asked Questions

• Email orders@skinshop.ie and we'll pick it up Monday to Friday, 9am to 5pm.
• Our phone lines aren't open to the public.

• Klarna, Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, Shop Pay, Humm Finance, Maestro and SkinShop e-Gift Cards.
• We can't take payment over the phone or in cash. We don't offer a collection service.

• Spend a set amount during a promotion and you'll receive a promotional gift card. These are only issued during the period advertised.
• They must be redeemed within 30 days of purchase and are invalid after that. Because they're promotional, this doesn't affect your statutory rights.

• Orders are dispatched Monday to Friday.
• Orders placed before 12pm on a working day are dispatched within 1–2 working days.
• Orders placed at weekends or on bank holidays are dispatched within 1–4 working days.
• During sales and other busy spells your order may take a little longer to reach you.

Rates and delivery times for every destination are on our Shipping page.

Orders are subject to acceptance and occasionally can't be confirmed. The usual reasons are:

• The product is out of stock
• Payment couldn't be authorised
• A pricing or product error
• A system or supply failure
• A failed customer validation check

If we cancel an order you've paid for, you're refunded in full.

• Customs and import charges may apply on orders to mainland UK and to countries outside the EU. Orders over £135 to mainland UK will attract a customs charge.
• These charges are set by the destination country and are the customer's responsibility — they aren't included in your order total.
• If the charges aren't paid and the parcel is returned to us, a return fee applies to cover the courier's cost.
• Please allow up to 5 working days for orders to mainland UK.

Email orders@skinshop.ie and we'll open a trace with the courier. Telling us within 7 days of dispatch helps us resolve it quickly, but it doesn't affect your statutory rights. A courier trace can take up to 14 working days.

• If a parcel comes back to us because the courier couldn't make contact, a re-delivery charge applies to send it out again.
• To cancel an order that's been dispatched but not delivered, the products need to reach us — by courier or by you — before the refund is processed.
• We can't be responsible for parcels sent to an incorrect address or Eircode entered at checkout. The same applies to orders left unattended where you've asked the courier to do so.

You have 14 days from delivery to change your mind, no reason needed. Email orders@skinshop.ie first and we'll confirm the next steps — please don't post anything back before that.

• Items must be unused, unopened and in their original packaging with seals intact.
• We don't offer an exchange service.

The full process is on our Returns page.

Beauty devices are covered by a manufacturer's warranty, on top of your statutory rights under the Consumer Rights Act 2022.

• Omnilux LED devices — 2 years on the device, 1 year on the charging components.
• Medicube AGE-R devices — 1 year against manufacturing defects when used as directed. Excludes accident, misuse, unauthorised accessories and incorrect voltage.

To claim, email orders@skinshop.ie with your order confirmation, a description of the problem and photos or a short video.

• Generic codes apply to full-price items only. Sale items and new launches are excluded.
• Korean skincare brands, ASAP, NAD+, Genosys, Bare by Vogue, Olaplex, CeraVe, The Inkey List, Luna Professional Haircare, Color Wow, K18, Silk'n and A313 are excluded from all discount codes. We may amend this list at any time.
• Some codes are one use per customer, including the newsletter welcome discount. Others are time-limited.
• Codes can't be used to buy e-Gift Cards and can't be combined with another promotion.
• Terms vary by promotion and are stated on the offer itself.

• Add your sample on the cart page before you check out. Samples that aren't in the cart can't be sent separately. Orders can't be amended once processed.
• Samples are complimentary, so we may withdraw them at any time, particularly during promotions. The allowance by spend can change too.
• If you add more samples than your order qualifies for, the extras are removed.
• Samples ship with product orders only — gift card orders don't qualify.
• If you receive a different sample to the one you picked, yours was out of stock and we substituted the nearest alternative.

Qualifying

• Free gifts require the purchase of selected full-price products. A minimum spend may apply after discounts, and if the minimum isn't met the gift is removed.
• Bundles, gift sets and kits are usually excluded unless stated otherwise.

Choosing and limits

• Some offers add the gift automatically, others let you choose on the cart page. Gifts not selected can't be sent separately.
• One free gift per qualifying order, while stocks last.
• Free gifts can't be bought on their own. Contents or packaging may differ from the image.

• Winners are drawn at random and contacted by email.
• Prizes can't be exchanged for other products or for cash.

Stop using it and see your doctor if you need to. Then email orders@skinshop.ie within 48 hours if you can, with:

1. The product you reacted to
2. What the reaction was like
3. How long after applying it the reaction started
4. Whether you've seen a healthcare professional
5. Your order and contact details

We may ask for a photo of the reaction or a doctor's letter. We'll always look at these individually. Reporting promptly helps us help you — it doesn't affect your statutory rights.

Always read the label and patch test before full use. Ingredients, directions and descriptions on our site come from the manufacturers and distributors, so if you have concerns about a specific ingredient, speak to your doctor or the brand directly.

• Many SkinCeuticals formulas are built around vitamin C, a powerful antioxidant.
• Fresh vitamin C formulas start out clear or pale yellow.
• Vitamin C is light-sensitive and oxidises over time, which deepens the colour.
• A clear or pale formula isn't a sign of weakness — these are stabilised to stay effective.

Yes. Our site uses industry-standard security to protect your personal and payment details. Card details are handled by our payment providers rather than stored by us.

• We only send marketing by email or SMS if you've opted in.
• You can opt in or out at signup, in your account settings or through the unsubscribe link in any message. We action changes promptly.
• We may send new launches, offers, skincare advice and company news.
• We never sell or share your contact details with third parties for their own marketing.

Our Privacy Policy sets out how we handle your data.

• We follow Irish law on influencer marketing, including the Consumer Protection Act 2007 and the E-commerce Directive.
• Sponsored posts, affiliate links, gifted products and any other commercial relationship with SkinShop must be clearly disclosed — for example #ad, #sponsored or #gifted.

Our Privacy Policy, Terms of Service, Refund Policy and Shipping Policy are all published in full.