Privacy policy

This Privacy Policy explains how SkinShop Ltd ("we," "us," "our") collects, uses and protects your personal information when you visit or buy from skinshop.ie. We are the data controller for the information you give us. SkinShop Ltd is registered in Ireland under company number 617684, VAT number IE3515735BH.

Information we collect

Device information: browser type, IP address, time zone, cookie data and how you interact with the site, collected automatically to load the site correctly and improve it.
Order information: your name, billing and delivery address, email, phone number and payment details, used to process and deliver your order, communicate with you, and screen for fraud.
Customer support information: anything you share when you contact us, used to help with your query.

How we use your information

We use your information to provide our products and services to you: to take and fulfil orders, process payments, arrange delivery, provide support, and, where you have agreed, to send you marketing about products and offers.

Legal bases (GDPR)

Where you are in the EEA, we process your information on one or more of these legal bases: your consent; performance of our contract with you; compliance with our legal obligations; and our legitimate interests, where these do not override your rights.

Sharing your information

We use Shopify to run our online store. Shopify processes order and device data on our behalf. See shopify.com/legal/privacy.
We use payment and finance providers, including Klarna and Humm, to take payment and offer pay later options. These providers handle your payment details directly under their own privacy terms.
We use other tools to run features on our site, such as live chat, product reviews and wishlists, which may process limited personal data to provide those features.
We use providers such as Google Analytics to understand site usage, and advertising partners (for example Meta and Google) to show relevant ads. You can opt out of targeted advertising through those platforms' settings.
We share information where required to comply with the law or to protect our legal rights.
We never sell your personal information.

Marketing emails and SMS

We only send marketing by email or SMS if you have opted in. You can withdraw consent at any time using the unsubscribe link in any message, in your account settings, or by emailing orders@skinshop.ie. We never sell or share your phone number for third party marketing.

Cookies

We use functional, performance, advertising and analytics cookies to make the site work and to improve your experience. Most are persistent and expire between 30 minutes and two years after your visit. You can manage or block cookies in your browser settings, though some features may not work as well if you do.

Data transfers and retention

Your information is processed in Ireland and may be transferred outside Europe (including to Canada and the United States) for storage and processing by our providers, with appropriate safeguards in place. We keep your information for as long as needed to provide our services and meet our legal obligations, unless you ask us to erase it.

Your rights

If you are in the EEA you have the right to access, correct, port or erase your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at orders@skinshop.ie or by post (address below). If you are unhappy with our response, you can complain to the Irish Data Protection Commission at dataprotection.ie.