If your order has been dispatched, delivery is handled by our courier partners, including An Post. While most orders arrive within the expected timeframe, occasional delays can occur, particularly during busy periods or due to factors outside of our control.

Please allow a little extra time for delivery, as many delayed parcels arrive shortly after the estimated date. If your tracking has not updated or your order appears significantly delayed, please contact our Customer Service team and we’ll be happy to assist.

If an item is missing, incorrect or your order has arrived damaged, please contact our Customer Service team as soon as possible with your order number and details of the issue. We may ask for images to help resolve this quickly.

Once reviewed, we’ll advise on the next steps and work with you to resolve the issue as smoothly as possible.

If you believe your item is faulty, please contact us as soon as possible with your order number and clear images showing the issue. All reported faults are assessed before a refund or replacement is approved.

If no fault is found following inspection, return postage costs will not be refunded.

Skincare products are personal use items and we cannot accept returns for products that have been opened or used, even if a skin reaction occurs.

If you experience a reaction, please discontinue use immediately.

We always recommend patch testing new skincare products before full use, particularly if you have sensitive or reactive skin.

Apply a small amount of the product to a discreet area of skin and leave for 24 hours. If irritation occurs, discontinue use. Patch testing helps reduce the risk of reactions and ensures the product is suitable for your skin before incorporating it into your routine.

Returns are accepted within 14 days of delivery, provided items are unopened, unused and in their original packaging. Please contact our Customer Service team before returning any items.

Return postage costs are the responsibility of the customer for unwanted items. Where a fault is confirmed, the maximum refund for return postage is €5.95. Original delivery charges are non-refundable unless the item is faulty or incorrect.

Refunds are issued to the original payment method once returns are received and inspected. Please allow 5–10 working days for the refund to appear, depending on your bank.

You have the right to cancel your order within 14 days of receiving it, provided items are unopened, unused and in their original packaging.

To cancel your order, please contact our Customer Service team before returning any items. Once an order has been dispatched, it cannot be cancelled, but you may request a return once it has been delivered.

If your order included a free gift or promotional item, this must also be returned if you are returning the qualifying product.

If a free item is not returned, its value may be deducted from your refund.

Return postage costs are the responsibility of the customer for unwanted or no longer required items.

Where a fault is confirmed, the maximum refund for return postage is €5.95. Original delivery charges are non-refundable unless the item is faulty or incorrect.

We do not offer direct exchanges. If you would like a different product, please return your original item for a refund and place a new order.

You have the right to cancel your order within 14 days of receiving it, provided items are unopened, unused and in their original packaging.

To cancel your order, please contact our Customer Service team before returning any items.

If your cancellation meets the conditions above, we will refund the cost of the returned item once it has been received and inspected.

Refunds are issued to the original payment method and may take 5–10 working days to appear, depending on your bank.