Can I return my order
You have the right to cancel within 14 calendar days without providing reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods.
To exercise the right to cancel, you must inform us of your decision to cancel these items by a clear statement via email to firstname.lastname@example.org (template below). Please ensure that all items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken. Any items returned that do not meet the above listed requirements will be returned to sender and no refund will be issued.
Please ensure goods are returned in sufficient and appropriate packaging as any damage to the product will prevent a full refund. Please ensure to quote your order number, failure to do so could result in a delay to your refund being processed. Return goods to:-
Unit 20 Zone C
Mullingar Business Park
Returns Email Template
I would like to cancel and return my order of sale of the following goods:
Name of customer:
Address of customer:
Items being returned:
My coupon code won't work
- Multiple coupon codes cannot be used in conjunction with each other. If you attempt to input more than 1 coupon code, the system will automatically remove the first one that was inputted
- Coupon codes offering free products will not automatically add the product to your cart or order confirmation. This will instead appear as a code on your invoice which the warehouse will acknowledge and include your free gift in your order
- Free gifts will not be permitted for orders made during any of our sale periods
- The newsletter sign up discount code is applicable to full priced items only
- Coupon codes cannot be used when purchasing e-Gift Cards
- Any valid coupon codes available when re-deeming the e-Gift Card can be used
- Minimum spend advertised to claim free products must be met
- The price is the final purchase price after any other discount codes are applied and that are permitted by skinshop.ie. If this is not met the free product coupon code will automatically be removed from your shopping cart without any notification and will not be included in your order
- Only one coupon code can be used at any one time so if you wish to use multiple coupon codes, separate orders must be placed
- Coupon codes offering free gifts will become invalid once stock is no longer available. This applies to our limited offers
- SkinShop reserve the right to cancel, amend and/or refuse the use of promotional coupon codes at anytime without prior notification being issued to the customers
- Minimum order values apply to single orders only
- Coupon codes apply to full price items only
- The loyalty email offering a free mitt to loyal customers must meet the minimum spend of €50. When redeeming this offer it cannot be used with any other coupon codes
- Discounts/Sales on Image Skincare generally excludes Bundle Packages
- Coupon codes must be inputted prior to payment to avail of discounts/free products
- Email requests to apply coupon codes after order has been placed will not be accepted
- The value of the gift or free product received cannot be converted back to cash, credit or exchanged
How long until I receive my order
Our delivery promise to your selected address is currently 1 to 3 working days following order placement.
All orders placed before 11am will be despatched from our warehouse on the same working day.
This timeframe does not apply during busy periods.
DPD offer their Parcel Wizard service which notifies you of your delivery details. This service allows you to change your delivery time/date if you will not be at home at the specified delivery slot. There are DPD drop off points throughout the country so you can opt to have your order delivered to one within your area if you will not be at home. However, this needs to be done as soon as you receive your delivery notification. Skinshop.ie recommend that you have your order delivered to a location where there will be someone present to acknowledge delivery (signature not required due to Covid19) otherwise delays may occur and your package will be brought back to the depot. DPD may deliver to a neighbour if you are not home, you will be notified of this.
For DPD’s Covid 19 Mitigation Measures please click here – https://dpd.ie/DPD-Ireland-Corona-Virus-Updates
Do I have to pay for delivery
Orders over €50 – FREE
Orders under €50 – €5
The price is the final purchase price after any discount codes are applied and that are permitted by skinshop.ie. If the amount required for free shipping is not met the system will automatically add the shipping fee to your shopping cart without any notification.
My product arrived damaged/faulty
Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item. We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned. We request that all customers check their order upon delivery and notify SkinShop of any damages within 48 hours of receiving your order. SkinShop cannot accept any liability for damages that are brought to our attention outside of this 48 hour time frame.
Please attach any pictures you have of the damage to the email. A member of our team will review the details and offer the best resolution to resolve your query.
Email – email@example.com
I'm missing an item(s) from my order
SkinShop must be notified via email of any missing items within 48 hours of receiving your order. SkinShop cannot accept any liability after this period.
SkinShop cannot accept responsibility for any goods damaged or lost for customers who authorise the driver to leave in a safe place or with another party other than themselves.
All skincare sets are inspected upon arrival to our warehouse however, in the unlikely event the customer receives a skincare set with a missing item, the whole skincare set, inclusive of all its contents, unused & unopened where possible, must be returned in its original packaging prior to a replacement or refund being issued.
Do you deliver internationally
We are looking at expanding our delivery services, keep up to date by signing up to our newsletter
For the most accurate delivery, please enter your Eircode at checkout
Any amendments to the delivery of your order must be submitted directly to DPD once confirmation of your shipment is received, SkinShop cannot assist in the change of any delivery details.
Brexit will not affect orders made on SkinShop. As we are an Irish company, fully operating within the Republic of Ireland, no import taxes or hidden charges will be applied to any orders.
Can I change my delivery details
- Skinshop.ie cannot amend your delivery details once your order confirmation is received. Changes must be made through DPD once you receive your confirmation email from DPD.
- Products cannot be amended on your order once payment has been made.
My e-gift card won't work
At present, only gift cards purchased on Skinshop.ie can be redeemed on our website.
Please note: One4all vouchers & gift cards from The Laser & Skin Clinics cannot be redeemed on Skinshop.ie at this time. Gift cards purchased from The Laser & Skin Clinic can only be redeemed in any of the 3 clinics.
Gift cards purchased with SkinShop cannot be used in The Laser & Skin Clinics.