Terms and Conditions at SkinShop

Terms & Conditions at SkinShop

Can I return my order?

Yes — you have 14 days from receiving your order to cancel, without giving a reason. Items must be unused, unopened and in their original packaging with any seals intact. Email orders@skinshop.ie to start a return. See our full Returns Policy. Return address: SkinShop Returns, 22 Mardyke St, Athlone, Co. Westmeath, N37 KC44.

Why won't my coupon code work?
  • Only one code can be used per order, on full-price items, and must be entered before payment.
  • Codes can't be used to buy gift cards, and any advertised minimum spend must be met.
  • We can't apply codes after an order is placed, and free gifts are subject to availability and excluded during sale periods.
How long until I receive my order?

See our Delivery Information for current couriers, rates and delivery times.

I can't access my account

If you're having trouble signing in, use the Forgot password link on the login page to reset your password, or register for a new account. If you're still stuck, email orders@skinshop.ie.

My product arrived damaged or faulty

Please don't refuse delivery — accept it and contact orders@skinshop.ie as soon as possible, ideally within 48 hours, with photos. We'll arrange a replacement or refund and cover return postage for genuine faults or damage. This doesn't affect your statutory rights.

I'm missing an item from my order

Email orders@skinshop.ie as soon as possible, ideally within 48 hours of delivery. A trace can take up to 9 working days. We can't take responsibility for parcels left in a safe place or with a third party at your request.

Do you deliver internationally?

Yes — we ship across Ireland, Northern Ireland, the UK and the EU. See our Delivery Information for countries, rates and times.

Can I change my delivery details?

Once your order is confirmed we can't change the address or items. Any delivery changes must be made directly with the courier using their confirmation.

My e-gift card won't work

Only SkinShop e-gift cards bought on skinshop.ie can be redeemed here. One4all vouchers and Laser & Skin Clinic gift cards can't be used on SkinShop, and SkinShop gift cards can't be used in the clinics.

Device warranty (LED masks & devices)

Omnilux LED devices are covered for 2 years on the device and 1 year on the charging components. Medicube AGE-R devices are covered for 1 year against manufacturing defects. Both are in addition to your statutory rights. To claim, email orders@skinshop.ie with your order confirmation and photos or a short video.