• The last day for guaranteed pre-Christmas delivery is 12pm on Friday the 20th.
• Orders placed between 24th and 29th December will be dispatched on 30th December.
• Deliveries for these orders are expected to arrive in early January.
• This delay is due to postal carrier working hours (An Post and DPD) and is beyond our control.

• All enquiries must be emailed to orders@skinshop.ie
• Our phone lines are not open to the public
• There will be a delay responding to queries during the Christmas and New Year period

• Generic discount codes apply to full-priced items only. Sale items and new product launches are excluded.
• Korean Skincare (K-Beauty) brands, Olaplex, CeraVe, The Inkey List, Luna Professional and K18 are excluded from all discount codes. SkinShop reserves the right to amend this at any stage
• Some discount codes may be limited to one use per customer (SkinShop's Newsletter Welcome Discount, and others).
• Some discounts and offers may be time-bound.
• Discount codes cannot be used when purchasing e-Gift Cards.
• Discount codes are not available for use in conjunction with any other promotion.
• Terms & Conditions can vary depending on the promotion, this will be clearly stated on our website.

• Orders are dispatched Monday to Friday
• Orders placed before 12pm Monday to Friday will be dispatched within 1-2 working days. This will vary during the Christmas and New Year period.
• Our team aims to dispatch your next day delivery order before 12pm Monday to Friday. Our Courier collection days are also Monday to Friday. Please note next day delivery is only available on orders placed before 1pm Monday to Thursday and is not in place on Friday as couriers do not guarantee delivery over the weekend.
• Orders placed over the weekend and bank holidays are dispatched within 1-4 working days
• Free Shipping over €75 applies to orders shipped within the Republic of Ireland only
• Due to the large volume of orders placed during sale & busy periods, your order might take a little longer than normal to reach you
• Orders placed are subject to acceptance and may not be confirmed due to various reasons.
• Reasons for Non-Acceptance:

1. Product out of stock
2. Payment authorisation issues
3. Pricing or product errors
4. System or procurement failures
5. Customer validation check failures

• For more information, please view our Shipping and Delivery information here 

• For orders shipped to the mainland United Kingdom, and countries outside the EU, custom charges may apply.
• Orders over £135 to the mainland UK will incur a customs charge.
• Customers are responsible for paying any customs charges, and SkinShop is not liable for these fees. If these payments are refused, the order will be returned to SkinShop, and a return fee of €1.50 per item will be applied.
• Please allow up to 5 working days for orders to the UK mainland.

• View our full returns policy here
• SkinShop does not offer an exchange service

• In the case of a parcel being returned to SkinShop due to the courier failing to make contact with the customer, a re-delivery fee will be charged to re-send the parcel and a stocking in fee will also apply
• If the customer chooses to cancel the order in this instance instead of re-dispatching, the original postage and packaging cost covered by SkinShop will not be refunded
• If you wish to cancel an order that has been dispatched but not delivered, all the products must be returned to SkinShop (by the courier or the customer) before a refund is processed
• SkinShop cannot take any responsibility for missing orders where the customer inputted the incorrect delivery address and/or eircode
• All missing deliveries must be notified to SkinShop within 7 days from the date of dispatch and will be assessed on a case-by-case basis
• A trace for missing deliveries can take up to 14 working days
• SkinShop cannot take any responsibility for orders left unattended by delivery services and/or when instructed to do so by the customer

• Please ensure to choose your free sample before checkout
• Samples that are not added to the cart will not be sent out separately
• If more than fewer samples than the qualifying amount are added to an order, only added samples that are added to the cart will be sent and the others will be removed
• Extra samples will not be included in orders under any circumstances unless we are running a sample-specific promotion
• Samples are shipped with merchandise purchases only, the purchase of gift cards do not qualify for a sample(s)
• Sample allowance by spend can change, especially during promotional periods
• If you receive an alternative sample to the one you have chosen please note that this is due to the sample being out of stock and an alternative has been added instead
• Free samples are complimentary and SkinShop is not obliged to offer them. We reserve the right to remove the option of free samples at any time
• Orders are not able to be amended after they have been processed so please do not contact customer services requesting samples to be added

Spend Threshold:

• Free gifts require purchase of selected full-priced products.
• Minimum spend may apply after discounts. Gifts removed if minimum isn't met.
• Bundles, gift sets, and kits typically excluded unless specified.

Free Gift Selection:

• Some offers automatically add a free gift to your cart.
• Others let you choose your favourite on the cart page.
• Unselected or unawarded gifts won't be shipped separately.

Limits & Availability:

• One free gift per qualifying order.
• Offer available while supplies last and subject to change.
• Free gift contents may differ from the image.

Additional Information:

• Free gifts cannot be purchased individually.
• Unselected or unawarded gifts won't be shipped separately.
• Product packaging may vary from website image.

View our Rewards programme here

• The competition winner will be picked at random 
• Prizes cannot be exchanged for other products and/or cash
• Winners will be contacted via email

• Spend '€ x' amount and receive a promotional gift card
• The promotion is only valid during the periods advertised
• Promotional gift cards must be redeemed within 30 days of purchase. The gift cards will be invalid after this period. As these are promotional gift cards, they do not affect your statutory rights

• SkinCeuticals Antioxidants and Vitamin C: Many SkinCeuticals products boast powerful antioxidants, with Vitamin C being a key player.
• Clear to Pale Yellow Colour: Unlike some serums, fresh SkinCeuticals antioxidant formulas, particularly those containing Vitamin C, start with a clear or pale yellow colour.
• Vitamin C's Impact: This initial colour is due to the presence of Vitamin C, a potent antioxidant. Vitamin C is naturally light-sensitive and can oxidize over time, causing the colour to deepen.
• Freshness Doesn't Depend on Colour: A clear or pale yellow SkinCeuticals antioxidant product doesn't necessarily indicate a lack of potency. The formula itself may be designed for stability, allowing it to remain effective even when clear.

• Always ensure you read the labels for ingredients and directions of use for our products & samples to prevent an allergic reaction
• We recommend a patch test to be completed prior to proceeding with full application
• Very occasionally people have allergic reactions to certain ingredients within products they haven’t used before and they can vary from customer to customer
• If you do have an allergic reaction to a product purchased on our site, we recommend you stop using the product and visit your doctor in the first instance
• Please contact our team within 48 hours of using your product with the information below:

1. The product you reacted to
2. Type of reaction you experienced
3. How long after applying the product did the allergic reaction occur
4. Did you consult a healthcare professional since having the reaction
5. Order & contact details

• SkinShop reserve the right to request a Doctors’ letter and/or photo of the reaction
• Please read the manufacturers’ leaflet or the information on the product to see if they are likely to cause you any problems
• All descriptions, ingredients, instructions of use regarding products on our site have been provided by the manufacturers and/or distributors
• If you have any concerns regarding the safety of certain ingredients, please contact your doctor or the brand directly for further information

We take your privacy seriously. Our website uses robust security systems to protect your personal and payment details. Shop with confidence, knowing your information is secure.

• We value your choice: We will only send you marketing communications (emails, SMS, etc.) if you explicitly opt-in to receive them.
• Clear options: You will always have the opportunity to provide or withdraw your consent during signup, within your account settings, or by following the "unsubscribe" link in any marketing message.
• Types of communication: We may send you information about:
• New product launches
• Special offers and promotions
• Skin care tips and advice
• Company news and updates
• Checkout Reminders: Webhooks will be used to trigger the Checkout Reminders messaging system
• Respecting your preferences: We will promptly honour any changes you make to your marketing preferences.
• Your data is safe: We will never sell or share your contact information with third parties without your express permission. Our full Privacy Policy explains how we protect your data.

• Compliance with Laws: SkinShop is committed to adhering to all applicable Irish legislation and regulations regarding influencer marketing, including the Consumer Protection Act 2007 and the E-commerce Directive.
• Disclosure Requirements: All sponsored posts, affiliate links, gifted products, or any other form of commercial relationship with SkinShop must be conspicuously disclosed. Acceptable disclosures include (but are not limited to) hashtags like #ad, #sponsored, or #gifted.

• We accept payment by Klarna, Visa, MasterCard, American Express, Apple Pay, Google Pay, PayPal, Shop Pay, Humm Finance, Maestro and SkinShop e-Gift Cards
• We do not accept payments over the phone, we do not offer a collection service and we do not take cash payments

You can view our full Privacy Policy here