Delivery Policy

Delivery
Delivery of your products will be free of charge to Ireland when you spend €50 or more. Otherwise delivery costs will be €5.00 ( €4.06 ex. VAT) to Ireland. All delivery charges are subject to change and delivery is subject to credit card authorisation, and stock availability.  Delivery can take up to 5 working days during busy periods. Delivery times are based on orders placed between Monday – Friday. If your product is out of stock you will be notified by email and estimated delivery will be advised.

Christmas 2017 Delivery Cut off times

Last orders for Christmas delivery will be 11am on 21st December.  There will be no delivery service during the Christmas period.  Normal delivery services will resume on 2nd January 2018

Order Packaging

We understand discretion is very important to all our customers. All orders are despatched in Fastway bags with no company logos. However our company name and address is mentioned on the white shipping label on the front of the package.

International Shipping
Unfortunately we do not ship outside the Republic of Ireland.

Tracking your Order
All goods are shipping using Fastway Couriers. For your peace of mind, all parcels are sent on a fully tracked service. To enable our designated couriers to successfully deliver your parcel a signature on delivery may be required. If you are not available to sign for your goods please specify an alternative delivery address (e.g. work) or specify delivery instructions (e.g. leave with neighbour) during the checkout process.  Skin Shop cannot accept responsibility for damaged or lost parcels that are not signed for. In the case of a package being left without authorization please notify SkinShop straight away so it can be addressed with the relevant Fastway depot. To track your order please log on to www.fastway.ie

Holidays
All orders are dispatched Monday-Friday with the exception of Bank Holidays. During the Christmas holiday period Fastway couriers operate limited days.

Returning Unwanted Goods
In accordance with the Distance Selling legislation, we will accept goods returned within 14 days from date of delivery, so long as they are returned in an unused, new condition with the original packaging & accompanied with the original invoice. Please note, it is the customer’s responsibility to ensure the goods are returned safely to us and the customer must pay postage costs back to us. Please note we do not offer refunds on sale items.

Returning Faulty Goods
In the unlikely event that your product is faulty upon arrival, we will happily exchange or refund your item within 28 days of receiving the returned item. Please email us at support@skinshop.ie or contact us at 0449333699 to notify us of your intent to return within 48 hours of receipt. Your email should contain all references that are on your receipt together will a full explanation of your reason for returning the goods. You should also advise us whether you’d like an alternative product/replacement or a refund. (ANY RETURNS RECEIVED WITHOUT PRIOR NOTICE MAY BE DELAYED IN BEING PROCESSED). Once faulty goods have been returned to us your refund can be processed.

  • Goods must be in their original packaging with any seals in tact and in a saleable condition. Please enclose the original receipt with the parcel.
  • Goods must be returned within 14 days of receipt for exchange or refund.
  • Once SkinShop are notified of faulty goods a stamped addressed envelope will be sent to your delivery address.
  • Place damaged goods in stamped addressed envelope and return to the below address which should be on the envelope.

When making a return please send the item back to:
SkinShop
32A Austin Friar’s Street
Mullingar
Co. Westmeath
Ireland

Complimentary Sample
As part of our service at SkinShop we send a free complimentary sample with every order. On the occasion that your chosen sample is out of stock we will send you an alternative closest to the sample you chose at checkout.

SKINSHOP